Solutions · Utility Billing & Payments
Utility billing software for cities, counties, and utility districts.
Automated utility billing for cities, counties, utility districts, and universities, from meter reading to payment.
The Platform
Utility billing system
Customer & Account Management
Connect customers, service addresses, meters, bills, and requests in one searchable record. Manage deposits, landlord-tenant relationships, and changes in service responsibility.
Meters, Reading & Routes
Track meter inventory and assign reading routes. Capture readings in the field, flag unexpected values, and automatically calculate meter rollovers.
Usage Data & Calculation
Calculate consumption from manual readings and existing meter systems.
Rates & Billing
Calculate itemized bills using your rates, billing plans, and surcharges. Review each billing run before sending and automatically recalculate unposted charges when readings change.
Payments & Collections
Post payments to customer accounts and manage overdue balances through configurable penalties, payment plans, and assistance programs. Build shutoff lists with supervisor-approved hardship deferrals.
Customer Portal & Requests
Give customers a portal to view usage, bills, and payment status. Route service requests to staff and keep them linked to the account.
Leak & Anomaly Detection
Flag unusual usage against each account’s baseline using thresholds your staff set. Alert customers to potential leaks and give staff a queue for follow-up.
Service Orders & Field Work
Create and dispatch orders for shutoffs, final readings, and meter replacements. Field crews record completed work once, updating account records and billing automatically.
Finance & Reporting
Export reconciled ledger and receivables data to your ERP and report on spending and consumption. Automate outside utility invoice intake and calculate departmental chargebacks.
Proof, at Scale
Portal & leak alerts
Helping Owosso residents track their water usage and catch leaks before the bill arrives
Read the Owosso water portal case studyCost-center billing at scale
Metering and billing a public university campus
Read the campus utility billing case studySee your agency running on it before you buy it.
Concourse doesn’t sell you a demo of someone else’s government. We build a working prototype configured to your process and iterate with you until it fits.
A working prototype
Software built to fit your process.
Refined with your team
You react and we adjust until it fits how your staff works.
No implementation fees
Live in months, not years
No-code configuration your own staff can change.
The Meter-to-Bill Platform
The whole cycle. One system of record.
Schedule thirty minutes with our team and see what your billing cycle looks like when the reading, the bill, and the person paying it all live in the same place.