Case Studies
States, cities, transit agencies, and school districts, each running software configured to the way they actually work.
State Government · Procurement
A single source of truth for 1,500 statewide contracts.
One platform to manage and find 1,500 statewide contracts
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City of Owosso, Michigan · Water Portal
Catching a water leak before the bill arrives.
Owosso bills for water quarterly, so months can pass before a resident sees how much they owe. Concourse built a portal that tracks daily water use and notifies residents of potential leaks in their homes.
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State University · Utility Billing
One platform to meter and bill an entire campus.
A single system for the whole utility cycle—800+ meters, $4M a month, from meter reading to finished bill.
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Major City · Legislative Management · In progress
One platform to run an entire city council.
Document intake, agendas, meetings, votes, and a public record of 500,000 documents
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Across the public sector
More missions, running today on the Concourse platform.
A community engagement portal with surveys, feedback, and a map-based 311 system — turning resident input into tracked, assigned action.
Incident reporting, digital forms, and training tracking on the tablets drivers already carry — one source of truth for FTA-ready safety data.
Modernizing the collateral pool platform that safeguards billions in public deposits, replacing legacy reporting with audit-ready workflows.
Implementing a digital bail intake and payment system that expedites release and replaces manual in-person workflows across the state court system.
Replacing survey creation through disparate, legacy tools with a unified purpose-built platform that streamlines workforce development data collection across a multi-county service area.
Centralizing litigation, contracts, and public records requests on a unified case management platform for a multi-county transit agency’s law department.
Building a registration, scheduling, event coordination, and hours-tracking platform for a parks department coordinating thousands of volunteer touches across 100+ sites each year.
Replacing legacy participant accounting for state-managed investment pools with a modern subscription platform configured to the customer’s account management workflows and rules.
Launching a full-lifecycle platform that covers intake, categorization, COI management, AI-powered metadata extraction, version control, signature routing, and renewal alerts so nothing slips through the cracks.
Building a secure, districtwide case management platform for Student Protections and Title IX teams, replacing spreadsheets with streamlined intake, workflows, documents, analytics, and system integrations.
Launching a modern marketplace for pre-qualified suppliers to bid on candidate and project opportunities across the state, giving agencies faster, transparent, and competitive ways to fill in-demand roles.
Consolidating internal help desk and asset inventory into one platform, retiring email-driven support tickets and the disconnected spreadsheets that came with them.
Unifying permitting, code enforcement, licensing, and citizen request workflows so residents and contractors have one place to interact with the city.
Replacing spreadsheet-driven tenant displacement tracking with structured case management, resource coordination, and compliance reporting.
Migrating an email-and-Excel loan application and administration process to a modern self-service portal for hundreds of municipal borrowers and the staff who serve them.
In their words
What partners say about working with us.
State of Oklahoma, OMES · Statewide Contract Search
“With legacy vendors, even small adjustments can be costly and slow, sometimes with a six-figure price tag and a six-month wait. Concourse delivers the same changes in minutes and consistently provides solutions without making it a big deal.”
City of Owosso, Michigan · Water Account Monitoring Portal
“When we needed something specific, Concourse’s response was, ‘We can customize it.’ All of our jaws hit the table because nobody ever says that. Usually, it’s ‘This is what you can have. Don’t ask for anything else.’ Municipalities are not all the same, and one size really doesn’t fit all. Having that flexibility makes a real difference.”
Houston-Galveston Area Council · Survey Platform
“Working with the Concourse team has been a highly collaborative and positive experience. Their ability to understand our operational needs and translate them into practical platform enhancements has made the implementation process both productive and efficient.
This technology will significantly enhance Workforce Solutions’ ability to collect real-time feedback from customers, employers, and staff while creating greater consistency across our organization. Combined with the outstanding support provided by the Concourse team, I am confident this platform will become a valuable tool in strengthening service delivery and driving continuous improvement across our workforce system.”