Concourse

Solutions

One platform for every government.

Purpose-built for public institutions and tailored to how you work.

Service 01

Permitting & Licensing

Applications, reviews, inspections, and renewals. Residents and businesses apply from anywhere, your staff see one queue instead of five systems.

Applications & intakeSmart forms with fees calculated and required documents collected up front.
Plan reviewRoute submissions across departments with parallel reviews and shared comments.
InspectionsScheduling, checklists, and results recorded from the field on any device.
Renewals & billingAutomatic reminders, online payment, and the full license lifecycle tracked.
Public portalApplicants check status themselves instead of calling the counter.

Service 02

Legislative & Public Meetings

Organize, search, and publish agendas, minutes, votes, and public records from one system built for clerks and boards.

Agendas & packetsBuild, approve, and publish agendas with automatic packet assembly.
Minutes & votesCapture motions, votes, and actions as they happen in the room.
Live captioning & translationAccessible meetings in more than one language.
Public record searchEvery file, action, and document searchable by staff and the public.

Service 03

Utility Billing & Payments

Manage water, electricity, and other utilities from meter to bill to payment. Rate tables your auditors can follow, and payment options your residents use.

Metering & usageConsumption from AMI, AMR, and manual reads with automatic validation.
Billing runsRates, proration, and bill generation with a clear audit trail.
Resident paymentsCards, ACH, autopay, and assistance programs, all in one customer portal.
Delinquency workflowsNotices, payment plans, and shutoff protections handled consistently.

Service 04

Community Engagement

Portals, surveys, 311, and websites residents can easily use.

City websitesAccessible, mobile-first sites your own team can update.
311 & service requestsIntake, routing, and closure, with residents kept informed throughout.
Surveys & feedbackAsk, listen, and watch results arrive live.
NotificationsEmail and text updates residents opt into and stay on.

Service 05

Workforce & Labor Programs

Feedback, training, and placement programs for regional workforce boards.

Program intakeEligibility and enrollment across programs and providers.
Feedback loopsReal-time surveys of customers, employers, and staff.
Training & placementOutcomes tracked from enrollment through employment.
Regional reportingOne picture across counties, providers, and programs.

Service 06

Courts, Safety & Justice

Auditable case management and compliance for the systems the public counts on.

Case managementDockets, filings, parties, and outcomes in one record.
Hearings & schedulingCalendars that coordinate courtrooms, staff, and parties.
Compliance trackingTerms, deadlines, and check-ins that don’t slip.
Records & reportingComplete histories, ready for audit and appeal.

Service 07

Clerk and Public Records

Public records intake, search, and fulfillment.

Request intakeOne front door for records requests, online or at the counter.
Deadline trackingStatutory clocks on every request, visible to the whole office.
Review & redactionCollaborate on responsive documents while preserving the official record.
Retention schedulesKeep what the law requires, exactly as long as it requires.

Service 08

Parks & Recreation

Reservations, registrations, and memberships for public spaces.

Facility reservationsFields, shelters, courts, and rooms bookable online.
Program registrationSeasons, sessions, rosters, and waivers in one flow.
Memberships & passesPools, gyms, and community centers with household accounts.
Payments & refundsCards on file, scholarships, and prorated refunds handled cleanly.

Service 09

Contracts & Procurement

Solicitations, contracts, vendors, and obligations under one roof.

Solicitations & bidsPost, receive, and score submissions in one place.
Vendor managementRegistration, insurance documents, and performance history.
Contract lifecycleDrafts, approvals, executions, and amendments tracked end to end.
Obligations & renewalsDeliverables and expirations that never slip past their date.

Service 10

Grants & Financial Aid

Intake, review, awards, and reporting for public funding programs.

Application intakeAccessible forms with eligibility screening built in.
Review & scoringPanels, rubrics, and conflict-of-interest handling.
Awards & disbursementAgreements, payments, and amendments in one record.
Reporting & complianceGrantee reporting and funder rollups without the spreadsheet shuffle.

Service 11

Asset & Facilities Management

Every asset, work order, and facility in one operational picture.

Asset registryEverything you own, where it is, and what condition it’s in.
Work ordersRequest, assign, and complete from any device in the field.
Preventive maintenanceSchedules that protect the capital plan instead of chasing failures.
Facilities & spaceBuildings, rooms, and usage in one calendar.

Service 12

Data & Integrations

Your systems, connected. Your data, working. Concourse plugs into what you already run.

System connectorsMaximo, OnBase, Paymentus, Esri, and the systems you already run.
Dashboards & reportingLive views your leadership will open.
Data warehouseClean, queryable history across every module.
Open data & transparencyPublish what the public should see, automatically.

Don’t see your mission in the directory?

Tell us what you’re working on — we’ll point you to the right modules and to institutions running something like it today.

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